Pay, move or cancel a booked interview

You manage each interview from its page under Expert interviews.

Complete a pending payment

1. Open Expert interviews. Interviews not yet paid show Awaiting payment and a Pay button.
2. Click Pay, or open the interview and click Complete payment.
3. If the chosen time is now too close, open Choose a different time, pick a new one, click Use this time, then pay.

Move or cancel

1. Open the interview.
2. Open Move or cancel this interview.
3. To move it, pick a new time and click Move to this time.
4. To cancel, click Cancel the interview and confirm.

Refunds

• Cancelling before the cut-off refunds the full amount. The page tells you how many hours before the start the cut-off is.
• Inside the cut-off the interview can no longer be moved, and cancelling is not refunded, because the interviewer has already held the time.

If the interview did not happen

• If our interviewer did not join, click Choose a new time. A different expert takes it and there is nothing more to pay.
• If the candidate did not join, the interview has been used. You can book another.
• If you think a cancellation is wrong, write to us from Support.