Refund Policy

Last updated 30 September 2026.

# GROHIRE REFUND & CANCELLATION POLICY

Effective Date: [DD/MM/YYYY] Last Updated: [DD/MM/YYYY]

Website: [https://www.grohire.com] Email: [support@grohire.com] Refund/Grievance Contact: [privacy@grohire.com]

1. Introduction

This Refund & Cancellation Policy explains the terms under which Grohire (“Grohire”, “we”, “us”, or “our”) provides refunds, cancellations, credits and replacements for services purchased through the Grohire platform.

Grohire provides recruitment, talent-verification, assessment, interview, employer, college and related digital services.

By purchasing a Grohire service, you acknowledge and agree to the applicable terms described in this Policy.

2. Services Covered

This Policy may apply to:

• Employer subscriptions.
• Job-posting packages.
• Employer credits.
• Candidate screening services.
• Recruitment services.
• Paid mock interviews.
• Professional evaluation services.
• College/campus hiring packages.
• Featured job listings.
• Premium platform services.
• Other paid digital services offered through Grohire.

Different services may have different cancellation and refund conditions, which will be displayed at the time of purchase.

3. General Refund Principle

Grohire aims to provide clear and fair refund terms.

Where a paid service has not been delivered, has failed due to a Grohire technical issue, or cannot reasonably be provided by Grohire, the customer may request a refund or suitable replacement, subject to verification.

Where a service has already been substantially delivered, consumed or used, the amount may be non-refundable except where required by applicable law or where Grohire determines that a refund is appropriate.

Nothing in this Policy limits any mandatory consumer rights available under applicable law.

4. Employer Subscription Plans

For monthly or annual employer subscription plans:

Before Activation

If the subscription has been purchased but has not yet been activated or used, the customer may request cancellation within [7 days] of purchase.

If approved, Grohire may issue a refund after deducting any applicable payment-processing charges where legally permissible.

After Activation

Once an employer subscription has been activated and platform benefits have been used, the subscription will generally be non-refundable for the used period.

For annual subscriptions, Grohire may consider a pro-rata refund for the unused portion on a case-by-case basis, subject to the applicable plan terms.

5. Employer Credits

Where Grohire sells credits for:

• Candidate profile access
• Candidate contact
• Screening
• Other employer actions

unused credits may remain valid for the validity period displayed at the time of purchase.

Unused Credits

A refund may be requested for unused credits within [7 days] of purchase, provided that:

• No credits have been used; and
• The relevant package has not otherwise been consumed.

Used Credits

Credits that have already been used generally cannot be refunded.

If a credit was deducted because of a verified technical error, Grohire may restore the credit or provide an equivalent replacement.

6. Job Posting Services

If an employer purchases a job-posting service:

Before Publication

A cancellation request may be eligible for a refund if the job has not yet been published or promoted.

After Publication

Once a job has been published, promoted or made available to candidates, the fee will generally be non-refundable because the service has already commenced.

However, if Grohire fails to publish the job due to a Grohire-side technical or operational issue and cannot reasonably correct the issue, the customer may receive a refund or replacement service.

7. Candidate Mock Interviews

For paid mock interviews or professional evaluations:

Cancellation Before Interview

A candidate may cancel or reschedule an interview by giving at least [12/24 hours] notice.

Eligible cancellations may receive:

• Full refund; or
• Credit for another interview; or
• Rescheduling to another available interviewer.

Late Cancellation

If the candidate cancels with less than [12 hours] notice, Grohire may provide a partial refund, credit or no refund depending on the circumstances.

Candidate Does Not Attend

If a candidate does not attend the scheduled interview without prior notice, the session may be treated as a completed booking and may be non-refundable.

Interviewer Does Not Attend

If the interviewer fails to attend without reasonable notice, Grohire will generally offer:

• A replacement interview;
• Rescheduling; or
• A full refund.

8. Technical Problems During an Interview

If a technical problem prevents an interview from being completed, Grohire may first attempt to reschedule the interview.

If the service cannot reasonably be completed, Grohire may provide a full or partial refund or equivalent service credit, depending on how much of the service was successfully delivered.

9. Recruitment / Placement Services

Where Grohire provides employer recruitment or hiring assistance for a separate fee, the applicable commercial agreement, order form or service agreement will govern cancellation and refund terms.

A recruitment or placement fee is generally associated with services actually performed and may therefore be non-refundable once the agreed recruitment service has substantially commenced.

If a separate placement-success fee is applicable, the applicable employer agreement will specify:

• When the fee becomes payable.
• The definition of a successful hire.
• Replacement-hire terms, if any.
• Refund or credit conditions.
• Payment timelines.

10. College and Campus Packages

College or institutional packages may include:

• Student assessments.
• Mock interviews.
• Placement-readiness reports.
• Candidate scorecards.
• Campus hiring.
• Employer engagement.

Because these services may involve advance scheduling and allocation of professional resources, cancellation and refund terms will be specified in the applicable institutional agreement.

Where services have already been delivered, corresponding charges may be non-refundable.

11. Featured Jobs and Promotional Services

Fees paid for:

• Featured job listings;
• Job boosts;
• Employer promotions;
• Sponsored visibility;
• Promotional campaigns;

are generally non-refundable once the promotion has commenced.

If Grohire fails to deliver the purchased promotional placement because of a Grohire-side technical or operational issue, Grohire may provide an equivalent replacement or refund the affected portion.

12. Duplicate or Accidental Payments

If a customer is charged more than once for the same transaction because of a verified technical or payment-processing error, Grohire will refund the duplicate amount after verification.

Customers should contact Grohire with:

• Transaction ID;
• Date of payment;
• Amount;
• Registered email/mobile number;
• Payment reference, if available.

13. Failed Transactions

If money has been deducted from the customer's bank account or payment method but the Grohire service was not successfully activated, the customer should contact Grohire.

Grohire will verify the transaction.

Where Grohire did not receive the payment or the payment was automatically reversed by the payment provider, the refund/reversal will normally be handled through the payment provider's settlement process.

14. Promotional Offers

Promotional offers, discounts, coupons and special pricing may have separate terms.

Unless specifically stated otherwise:

• Promotional discounts cannot be exchanged for cash.
• Promotional credits cannot be transferred.
• Promotional amounts may not be refundable.
• If a refund is approved for a discounted purchase, the refund may be calculated based on the actual amount paid.

15. Refund Processing

Once a refund is approved, Grohire will initiate the refund through the original payment method where reasonably possible.

The time required for the amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.

Grohire is not responsible for delays caused solely by a payment processor or banking institution after Grohire has initiated the refund.

16. How to Request a Refund

Customers may submit a refund request by contacting:

Email: [support@grohire.com]

The request should include:

• Full name/company name.
• Registered Grohire email/mobile number.
• Order or transaction ID.
• Service purchased.
• Date of purchase.
• Amount paid.
• Reason for refund.
• Supporting information, where applicable.

Grohire may request additional information to verify the transaction.

17. Refund Review

Grohire may review:

• Transaction records.
• Service usage.
• Credit usage.
• Job publication status.
• Interview attendance.
• Technical logs.
• Communication records.
• Other relevant information.

Refund decisions will be made according to this Policy, the applicable service terms and applicable law.

18. Non-Refundable Situations

Subject to mandatory legal rights, refunds will generally not be available where:

• The customer has fully consumed the purchased service.
• Employer credits have already been used.
• A job has already been published and the service delivered.
• A candidate completed the purchased interview.
• The customer failed to attend a scheduled service without required notice.
• The customer violates Grohire's Terms of Use.
• The account is suspended or terminated because of fraud, abuse or misuse.
• The service was delivered substantially as described.

19. Service Failure

If Grohire is unable to provide a purchased service due to a Grohire-side technical or operational failure, Grohire may provide one or more of the following:

• Replacement service.
• Rescheduling.
• Account credit.
• Partial refund.
• Full refund.

The remedy will depend on the nature and extent of the service failure.

20. No Guarantee of Employment

Payment for Grohire services does not guarantee:

• Employment.
• Interview selection.
• Job offer.
• Salary level.
• Candidate selection.
• Successful recruitment.

Grohire provides recruitment, assessment, verification and related services; hiring decisions remain with the relevant employer.

Accordingly, dissatisfaction with an employer's hiring decision alone does not constitute a basis for a refund.

21. Fraudulent or Unauthorised Transactions

If a customer believes that a transaction was unauthorised or fraudulent, they should immediately contact Grohire and their payment provider.

Grohire may investigate suspicious transactions and may suspend relevant accounts while investigating.

22. Changes to Services

Grohire may modify, discontinue or replace features or services from time to time.

Where a prepaid service is discontinued before the purchased service has been delivered, Grohire may provide an appropriate replacement service, account credit or refund, subject to applicable law.

23. Consumer Rights

This Policy does not exclude or restrict rights that cannot legally be excluded under applicable consumer-protection laws.

The Department of Consumer Affairs states that the Consumer Protection Act, 2019 provides consumer redress mechanisms, including consumer commissions and protections concerning unfair trade practices.

24. Grievance Redressal

For refund-related complaints or unresolved issues:

Grievance Officer: [Name / Designation] Email: [grievance@grohire.com] Phone: [Phone Number] Address: [Registered Office Address]

Grohire will acknowledge and handle complaints in accordance with applicable law and its grievance procedures.

25. Policy Updates

Grohire may update this Refund & Cancellation Policy from time to time.

The latest version will be published on the Grohire website with the updated effective date.

26. Governing Law

This Policy is intended to be governed by the applicable laws of India.

Any dispute will be handled in accordance with applicable law and the dispute-resolution provisions contained in Grohire's Terms of Use or applicable service agreement.

Recommended Grohire Refund Matrix

| Service | Suggested refund position | | ----------------------------------------- | ----------------------------------- | | Employer subscription – unused | Refund/cancellation within 7 days | | Employer subscription – used | Generally non-refundable | | Unused employer credits | Refund within 7 days | | Used employer credits | Non-refundable | | Job not yet published | Refund possible | | Job already published | Generally non-refundable | | Mock interview – cancelled 12/24h+ before | Full refund/reschedule | | Mock interview – late cancellation | Partial refund/credit at discretion | | Candidate no-show | Generally non-refundable | | Interviewer no-show | Full refund/reschedule | | Technical failure | Replacement or refund | | Duplicate payment | Refund after verification | | Placement service | As per commercial agreement | | College package | As per institutional agreement | | Featured job/promotion already started | Generally non-refundable |

Note: The exact refund periods, percentages and commercial terms should be finalised after reviewing Grohire's payment gateway, subscription structure and actual service-delivery model.